(Vietnam) Poppet Celdran: Quality controlled massage therapy that’s safer, convenient, more affordable, and more reliable

August 4, 2023

A quick introduction about what your company does/your values/mission.

Company Summary :
As Zen Tech Asia (https://zenapppro.com/) is a customer centric company, we highly value every customers wants and needs through their feedback from our products. We need to listen and give them what they need, want and deserve. While taking lots of care to the unsung heroes which are our therapists. They deserve empowerment, the opportunity to earn more and build better lives for them and their families.

Mission
To inspire healthier communities by connecting people to quality health and wellness services. Create a better world for as we value human resources and harness them to have a positive contribution into society.

Vision
Smarter certified massage therapist matching with ease and greater access with on-demand, in-home services. Quality controlled massage therapy that’s safer, convenient, more affordable, and more reliable; a mobile app that creates more job opportunities and higher incomes for therapists.

Tell us about yourself?

I have always been deeply passionate about improving people’s lives and creating positive impacts on communities. My journey in the media and entertainment industry allowed me to connect with audiences through storytelling and visuals, but I felt the urge to contribute more directly to the well-being of individuals. As I reflected on my experiences and interests, I realized the immense potential of leveraging technology and innovation in the health & wellness space.

Building a health & wellness startup aligns perfectly with my vision of making a meaningful difference in people’s lives. I firmly believe that every individual deserves access to quality health and wellness services. Zen Tech Asia is founded on the principle of being customer-centric, valuing their feedback, and delivering what they truly need and deserve. This mission resonates deeply with me, as it empowers me to connect people to services that enhance their well-being.

Moreover, I am driven by the desire to support and empower the therapists, who are often the unsung heroes of the industry. They play a vital role in providing care and healing to others, and I strongly believe they should have access to better opportunities and higher incomes. By creating a smarter certified massage therapist matching system and providing on-demand, in-home services, our startup aims to improve their lives and contribute to sustainable community development.

If you could go back in time a year or two, what piece of advice would you give yourself?

Change is inevitable, and life is filled with unexpected twists and turns. Looking back on the past year or two, I would advise myself to be more adaptable and open-minded about embracing change. It’s essential to recognize that change can bring both challenges and opportunities. Rather than resisting change, I would encourage myself to view it as a chance to grow, learn, and explore new possibilities.

In the face of uncertainties, it’s crucial to stay curious and proactive. Don’t be afraid to take calculated risks and venture into new territories. Be open to exploring different paths and opportunities, even if they might seem unfamiliar or outside of your comfort zone.

Moreover, I would remind myself to prioritize self-care and well-being during times of change and uncertainty. Taking care of one’s physical and mental health is vital to navigate through challenges and make the most out of opportunities.

Lastly, I would encourage myself to stay focused on my goals but be flexible in the approach to achieving them. Life might not always go as planned, and that’s okay. It’s important to stay resilient, stay true to your values, and adapt your strategies when necessary to reach your objectives.

What problem does your business solve?

Access to professional health & wellness services is frustrating and is technologically outdated for clients seeking health & wellness.

What is the inspiration behind your business?

The inspiration behind our business stems from a personal experience during the pandemic. As a user of health & wellness services, I encountered numerous pain points in finding suitable therapists and accessing quality services. At the same time, I observed a significant number of skilled and dedicated therapists struggling to find enough clients and facing financial difficulties.

Realizing the untapped potential of both sides – clients seeking personalized and convenient wellness services and therapists in need of empowerment and more job opportunities – I felt compelled to create a solution that addresses these challenges for both parties.

Our startup was born out of the desire to bridge the gap between health & wellness clients and therapists, providing a platform that offers smarter, certified therapist matching with ease and greater accessibility. We aim to streamline the entire process of connecting clients with therapists who align with their needs and preferences, creating a more satisfying and rewarding experience for all.

Simultaneously, our focus is on empowering therapists by providing them with more job opportunities and higher incomes. We understand their struggles, especially during challenging times like the pandemic, and our platform aims to alleviate financial burdens and support their professional growth and well-being.

What is your magic sauce?

1. Advanced AI-Driven Matching: Our platform utilizes cutting-edge AI algorithms to perform personalized client-therapist matching. We go beyond simple criteria like location and availability. Our AI considers a holistic set of factors, including client preferences, therapist expertise, session types, and historical data. This ensures that each match is optimized for the best possible experience for both clients and therapists.

2. Seamless In-App Experience:
We prioritize user experience and have designed our mobile app to be user-friendly and intuitive. From smooth onboarding to easy appointment scheduling and secure payment processing, we offer a seamless in-app experience that keeps users engaged and coming back for more.

3. Quality-Controlled and Certified Therapists:
Unlike some competitors, we maintain stringent quality control measures to ensure that all therapists on our platform are certified professionals with the required qualifications and credentials. This instills trust and confidence in our users, knowing that they are receiving services from trusted and skilled practitioners.

4. On-Demand, In-Home Services:
Our platform offers the convenience of on-demand, in-home services. Clients can book a wellness session and have a therapist arrive at their doorstep, eliminating the need for travel and providing a more comfortable and private experience.

5. Focus on Therapist Empowerment:
We deeply care about our therapists and strive to empower them with more job opportunities and higher incomes. Our platform allows therapists to manage their schedules, set their rates, and grow their clientele, thereby creating a mutually beneficial relationship for both therapists and clients.

6. Community-Centric Approach:
We are committed to building healthier communities and serving those who may have been affected by economic challenges, such as those faced during the pandemic. Through our services and partnerships, we aim to contribute positively to society.

7. Emphasis on Sustainability:
Our values align with the United Nations’ Sustainable Development Goals, specifically focusing on Good Health & Wellbeing and Industry, Innovation & Infrastructure. Our dedication to sustainability drives us to continually improve our platform’s environmental impact and promote eco-friendly practices.

What is the plan for the next 5 years? What do you want to achieve?

1. Market Expansion:
Within the next five years, we envision expanding our platform’s reach to multiple cities and regions, both domestically and internationally. We aim to become a global leader in the health & wellness space, connecting users with certified therapists across various locations.

2. Diverse Service Offerings:
We plan to diversify our service offerings beyond massage therapy, integrating other health & wellness modalities but not limited to yoga, fitness, meditation, sleep therapy, nutrition coaching, blood testing, young care giving, physical therapy, chiropractor services, medical, hospital and various clinical as well as tele-health and medical insurance services. This expansion will provide users with a comprehensive range of well-being services at their fingertips.

3. Enhanced AI Capabilities:
Our AI-driven client-therapist matching system will continue to evolve and improve. We aim to leverage the latest advancements in AI and ML to deliver even more precise and personalized matches, ensuring optimal client satisfaction and therapist success.

4. Expanded Therapist Support:
In the next five years, we aim to introduce additional tools and resources to support therapists in their professional growth. This includes training opportunities, continuing education programs, and a supportive community platform to foster knowledge sharing and mentorship.

5. Strategic Partnerships:
We will forge strategic partnerships with key players in the health & wellness industry, including spas, wellness centers, fitness studios, and corporate wellness programs. These partnerships will expand our user base and create new avenues for therapists to access a wider range of clients.

6. Social Impact Initiatives:
Our commitment to social impact will continue to grow. We plan to establish initiatives that offer wellness services to underserved communities, support charitable causes, and promote sustainable practices in the health & wellness industry.

7. Data-Driven Insights:
We will harness the power of data analytics to gain deep insights into user preferences, market trends, and therapist performance. This data-driven approach will guide us in continuously improving our platform and services.

What is the biggest challenge you’ve faced so far?

The biggest challenge we’ve faced so far is the lack of sufficient funding, especially during this economic downturn. As a bootstrapped health & wellness startup, we have been operating with limited financial resources, which has impacted our ability to maximize our go-to-market (GTM) strategies and marketing efforts while simultaneously building and enhancing our technology platform.

Due to the financial constraints, we have had to carefully prioritize and allocate our resources to ensure the most essential aspects of our business receive adequate attention. This has sometimes resulted in slower progress in certain areas, such as marketing and technology development, which are crucial for gaining traction and attracting a larger user base.

The need for funds to invest in marketing and technology development has forced us to reevaluate our approach and change course at times. We have had to be creative and resourceful in finding alternative solutions to push forward without compromising the quality and vision of our platform.

In seeking funding during this downturn, we have faced challenges in attracting investors who may be more cautious about investing in startups due to the economic uncertainties. Additionally, the competitive landscape for securing funding has intensified, with many other startups vying for the attention of potential investors.

How do people get involved/buy into your vision?

1. Clients and Therapists:
For health & wellness clients and therapists, getting involved is as simple as downloading our mobile app and signing up. Clients can easily access quality services, book appointments, and experience the convenience of on-demand, in-home wellness sessions. Therapists can join our platform to expand their clientele, set their rates, and benefit from our AI-driven matching system. We encourage users to provide feedback and share their experiences to help us continually improve our platform and services.

2. Investors:
Investors interested in supporting our vision of revolutionizing health & wellness are encouraged to reach out to us. We are open to discussing potential funding opportunities, partnerships, and collaborations that align with our mission. By investing in our startup, they become key stakeholders in our journey towards creating healthier communities and empowering therapists.

3. Strategic Partners:
We are eager to collaborate with like-minded organizations and businesses in the health & wellness industry. Whether it’s wellness centers, fitness studios, spas, or corporate wellness programs, we seek partners who share our values and vision. Through partnerships, we can expand our user base, provide a more comprehensive range of services, and create new opportunities for therapists.

4. Tech Enthusiasts and Innovators:
Tech enthusiasts and innovators who are excited about leveraging AI, ML, and virtual experiences to transform the health & wellness landscape are invited to join our team. We are always looking for talented individuals who can contribute to enhancing our technology and creating innovative solutions for our platform.

You can work with us by reaching out through our website or contacting us via email at [email protected]. Let’s collaborate and together, build a smarter, more accessible, and empowering health & wellness platform that inspires healthier communities and contributes to positive change in society.

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