69 Top Indian Customer Service Companies and Startups of 2021

This article showcases our top picks for the best Indian based Customer Service companies. These startups and companies are taking a variety of approaches to innovating the Customer Service industry, but are all exceptional companies well worth a follow.

We tried to pick companies across the size spectrum from cutting edge startups to established brands.

We selected these startups and companies for exceptional performance in one of these categories:

• Innovation
  • Innovative ideas
  • Innovative route to market
  • Innovative product
• Growth
  • Exceptional growth
  • Exceptional growth strategy
• Management
• Societal impact

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Top Indian Customer Service Startups

Data sourced from Crunchbase and SemRush.

GoMechanic

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GoMechanic provides an online car servicing platform intended to help people to schedule their car servicing online in a desired time.

Yellow Messenger

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Yellow Messenger offers a software platform that serves as an enterprise AI channel for customer engagement.

Cashkaro

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Cashkaro is a coupons and cashback site rewarding customers for visiting online retailers through their site.

Vernacular.ai

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We help enterprises in enhancing customer experience through intelligent voice conversations by automating call center queries.

Haptik

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One of the world’s largest Conversational AI companies, having reached over 100 million devices, and processed over 3 billion conversations.

RBL Bank

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RBL Bank is one of India’s fastest growing scheduled commercial banks.

Verloop.io

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Verloop.io is the world’s leading customer support automation platform.

Matrimony.com

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Matrimony.com offers India-wide matchmaking services through an online portal.

ePaylater

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ePaylater gives customers the option to ‘buy now and pay later’ on online portals with just one click.

EazyDiner

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EazyDiner provides a guide to eating out that offers insider tips, exclusive and expert reviews by top critics.

Ameyo

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Ameyo is an all-in-one software based communication solution that manages end-to-end customer journeys

Invento Robotics

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Invento Robotics specializes in developing service robots intended for customer interactions.

ZipGo

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Zipgo provides comfortable, convenient, reliable, safe, and affordable urban transportation option for the masses.

OneDirect

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OneDirect is India’s #1 CEM platform used by leading enterprises to improve customer experience across multiple touch points

SmarterBiz Technologies

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SmarterBiz Technologies is an artificial intelligence-based customer experience platform.

4tigo

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4tigo is a fleet management service for truck owners.

Gnani.ai

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Conversational AI deep tech company using speech technology and NLP for automation and analytics of conversations over multiple channels

Micro Housing Finance Corporation Limited

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Micro Housing Finance Corporation provides housing finance for lower income households mainly in urban India.

PickMe eSolutions India

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PickMe eSolutions India is a Consumer Services platform.

6to8 (B-Fresh by Baxi)

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India’s first truly hyperlocal delivery service.

Henry & Smith

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Leading D2C Brand In Men Bottomwear

Bikxie (MhV Pvt Ltd)

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Providing quick, safe and affordable public transportation for commuters on two wheelers.

NorthE

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NorthE or NorthE App provides a social networking forum with inspiration from Northeastern and Asian community culture.

Nudgespot

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Nudgespot helps businesses communicate with their customers via its in-app messenger, browser & mobile push and email messages.

Trilyo

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Redefining Customer Experience with AI driven Voice & Chat based services in Hospitality Industry

Survaider

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SaaS-based platform that helps brands to measure, understand and improve customer experience.

Greenway Appliances

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A for-profit product design & distribution company founded in early 2011,

Cradle

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Cradle is a provider of a one-stop-shop for all your business financing needs.

Istah – Shawarmas & Grills

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Mediterranean Cuisine Food Brand for Millennials

Star Dental Centre

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To become a pan India institution of excellence in dentistry and dental customer care.

DoneThing

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DoneThing is an on-demand task management solution providing real time personal assistance to consumers.

Onsitego

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Onsitego is a customer service company for device and appliance repairs.

Ressy

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Ressy is a location based real-time app for consumers to get discounts in their favorite restaurants.

Jumpstart

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Connecting Businesses to Modern Customers

FoxMechanic

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FoxMechanic is India’s leading multi-brand car service company, committed to making the car servicing experience seamless & easy.

Transfer Task

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Transfer Task is considered as one of the top virtual assistant companies in the Asia Pacific

Autocal Solutions

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Autocal Solutions specializes in the calibration, thermal validation and cleanroom validation.

Rezo.ai

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Transform Customer Engagement With AI-Powered Contact Center

Adjetter Media Network

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Adjetter Media Network is the creators of KaptureCRM, a end to end sales, marketing, operations and customer service automation suite.

BotSpace

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BotSpace develops a chatbot platform that helps non-technical businesses owners automate customer support

OXO CARE

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Oxocare is a startup that is helping in organizing the automobile service sector. We offer standardized and hassle-free car wash & services.

Mordor Intelligence

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Mordor Intelligence is a market intelligence and advisory firm, located in Gachibowli, Hyderabad.

Customer360

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Real time -Screen Sharing, Video Chat, Mobile Centric & Omni-Channel- CustomerInteraction Platform

AssureEdge Global Services

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AssureEdge Global Services is an independent customer retention and customer response organization.

Dymaje

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Mobile Protection from any type of Damage

BookServicing.com

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Bookservicing.com is a network of car service centers that provides online bookings for car repairs and other services.

Agile CRM

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Agile CRM is an All-in-One CRM for growing businesses.

Firstsource

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Firstsource provides BPO solutions to organizations in banking, healthcare, telecoms, and media.

AppilyEver

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Find inspiration in the ‘Get-Inspired’ section

Mint Clean

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On-demand DTH (direct-to-home) cleaning and home health company.

Impresa Hospitality Management

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Impresa Hospitality Management is a hospitality company that reimagines the meaning of luxury and service.

99PerHour Services

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Services at hourly rates @ Rs.99*/Hour, right at your doorstep. At present we are offering 18 professional , utility and personnel services.

IGT Solutions

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Customer experience management, IT, BPM, and Digital Services & Solutions for omni-channel customer support

Medsmart Hospitals Network

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Medsmart Hospitals Network is a health-tech startup that connects healthcare enterprises with customers.

Eureka Outsourcing Solutions (EOS)

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EOS is a global professional services organization focused on digital & technology innovation in delivering high-quality services.

Yelo

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yelo is a real-time local platform that enables individuals to ask questions and get advice from their personal social communities.

Big Bazaar

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Big Bazaar owns and operates a chain of grocery and departmental stores that offers fruits, vegetables, personal care and dairy products.

Asnpro

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Asnpro is a outsourcing Service Provider is a data-based platform that offers services for Artificial Intelligence Training Data.

Freedom Smart Labs

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Freedom revolutionizes the retail industry by giving the outlets a medium to communicate with their prospective customers

Enrich Salon

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India’s best Hair & Beauty Salon chain having salons

Freewill

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Freewill is a beauty company that specializes in personalized hair care products.

muHive

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muHive offers a controlled automation framework that helps brands solve the problem of real-time customer engagement.

EasyGov

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An initiative to provide easy and convenient access to schemes and services from Government.

Kommunicate

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Human + Bot Hybrid Customer Support Platform

The Phone Support

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The Phone Support is a computer support and services offers 24/7 technical PC support.

RO Care India

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ro service provider, water purifier repair

Corefactors

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Corefactors offers Integrated Business Suite, Teleduce. It helps businesses to sell faster, resolve faster and scale faster

Allele Life Sciences

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Allele Life Sciences is having a well equipped state of art laboratory with a multidisciplinary team of scientists.

Shrachi

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Shrachi specializes in offering real estate, agro machinery, stationery, engineering, procurement, commissioning and customer services.